How can we help you?

We are at your disposal through the following channels to answer any of your questions or needs.

To make everything easier for you, we are prepared to assist you in Spanish, English, and the languages of the autonomous communities where we are present: Euskera and Valencian*. If you prefer, you can consult this page in Euskera.

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WhatsApp Outages and Scheduled Cuts

Contact us to solve your questions about possible outages and scheduled cuts through our WhatsApp channel (900 924 014).

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Online Form

Fill out the following form and we will get in touch with you as soon as possible.

Email

Write to us about what you need at contacto@i-de.es and we will respond as soon as possible.

Free Customer Service Phone

Call us for free at 900 171 171. We are available for you 24 hours a day, 365 days a year.

Complaints Channel

Ethics and transparency are one of the essential pillars of the Iberdrola Group. We promote both values. For this reason, we provide you with these complaints forms through which you can:

The report acts contrary to the legality carried out by any professional of the Iberdrola Group.
Notify breaches by any professional of the Iberdrola Group of the Supplier’s Ethical Code.

What documentation do you need to make inquiries?

To make the process much more agile, keep in mind that we will ask you for a series of data depending on the type of inquiry or management you carry out.

Supply Outages

If the reason you are contacting us is due to a lack of supply, we will ask you for the NIF, CIF or resident card number of the contract holder

Connection request

If you want to consult a connection request, you will need the inquiry number and the first surname or business name of the file holder.

Inspection Inquiry

If you need to consult an inspection file, you must provide us with the number of that inspection file.

Meter Reading

If you want to take a reading of your meter, we will need the NIF, CIF, or resident card number and the first surname of the contract holder.