Learn more about the services that you can do online with I-DE with a few clicks away. We work every day to make things easier and simpler for you.Descubre todas las gestiones online que puedes hacer desde la web con i-DE y en muy pocos clics. Trabajamos día a día para ponértelo todo más fácil y sencillo.
Managing without needing to signing up
Discover all the features you can use without signing up that can be very helpful.
Connect to our electrical grid. Learn about the two types of connections to the i-DE network: as a consumer or as a self-consumer/energy producer.Conéctate a nuestra red eléctrica. Infórmate de los dos tipos de conexión a la red de i-DE: como consumidor o como autoconsumidor/productor de energía.
Register for electricity service
Changes in my Electricity Connection
Essencial Electric Supply
Consumption capacity map
Self-consumption Types
Self-consumption Grid Connection
Self-Consumption Set-Up and Billing
Producers Grid Connection
Capacity Map
Generation capacity map
This map shows the available connection capacity for generation.
Check the available connection capacity for consumption.
Access this page and choose the option to be able to know the information about the scheduled outages and faults in the i-DE gridAccede a esta página y elige la opción para poder conocer la información de los cortes programados y averías en la red de i-DE.
View Outages Map
Discover in a simple and fast way if there are outages or scheduled outages on the grid.
Know more about i-DE, the new energy models to adapt to new trends and what actions guarantee safety in our processes.Conoce que es i-DE, los nuevos modelos energéticos para adaptarnos a las nuevas tendencias y qué acciones garantizan la seguridad en nuestros procesos.
Company Overview
Our Commitments To You
Business Plan
Results
Digitalization and Innovation
Plain language
Planes de Inversión de i-DE
Electric Vehicles
Smart Cities
Local Energy Communities
Aerothermics
Safety Grids
Our Assets
Report an Accident
New Rates
Discover how the new electricity rates affect you.
Know more about electric distribution: how it is distributed, infrastructures, what are grids and smart meters, and the legislation of the sector.Todo sobre la distribución eléctrica: cómo se distribuye, infraestructuras, qué son las redes y contadores inteligentes y la legislación del sector.
Electromagnetic fields
Components in the Electrical Grid
Grid codes
Smart Meters
The STAR Project, which involves replacing all analog meters for smart meters.
Discover the latest from i-DE in our News sectionDescubre lo último de i-DE en nuestra sección de Novedades.
Differences between distributor and retailer
Which of the two should you go to for management?
Cybersecurity Tips
What types of scams and fraud exist and how to avoid them with good cybersecurity.
Private Area
Claims
Access and Connections
Retailers
DocumentaT
Online Payments
Fraude eléctrico
Distributors Map
Electric Power Calculator
Electric Supply
Self-consumption
Energy Producers
I need to open a connection file
Outages Map
How to report an electric outage
Scheduled Power Cuts
What is the "ICP" and what is it for
Get to know us
Planes de Inversión
New energy models
Safety and Prevention
How electrical energy is distributed
Smart Grids
Electrical Installations
Electricity sector legislation
Interruptor diferencial superinmunizado
How to Turn on the Electricity in My House for the First Time
How to know, Which is my electricity distributor
HUB Anniversary
Las 5 reglas de oro para trabajar en instalaciones eléctricas
At i-DE, as part of the Iberdrola Group, we offer you different contact channels to resolve any questions or issues you may have.
We are here to assist you in Spanish, English, Basque, and Valencian.
i-DE WhatsApp for Outages and Service Interruptions
You can resolve your questions about outages and scheduled interruptions through our WhatsApp channel (900 924 014).
Online Form
For inquiries and complaints, we provide an online form. Here you can send us requests, make specific inquiries, or request certificates. In any case, we will respond as soon as possible.
i-DE Email
You can also contact us by email. Write to us at contacto@i-de.es and we will reply as quickly as possible.
i-DE Private Area
Through the i-DE Private Area, we offer our customers an exclusive platform that allows them to manage their supplies and stay in touch with us.
i-DE Free Customer Service Phone
The official free i-DE customer service number is: 900 171 171.
This channel is available 24 hours a day, 365 days a year to assist you in case of an outage or service interruption.
Iberdrola Group Whistleblowing Channel
Ethics and transparency are essential pillars of the Iberdrola Group. We promote both values. Therefore, we provide you with this whistleblowing form through which you can:
To make the process faster, please note that we will request certain information depending on the type of inquiry or procedure.
The documentation required varies according to the following cases:
If you contact us about a supply interruption, we will ask for the NIF, CIF, or residence card of the contract holder to process your request quickly.
To open or check a connection request file, you will need the file number and the first surname or company name of the holder.
Before making your inquiry, we recommend checking Do you need to open a connection request file?
If you have questions about an inspection file, you only need to provide the file number.
If you want to submit your meter reading, we will need the NIF, CIF, or residence card number and the first surname of the contract holder.
We also recommend learning more about smart meters.
