Contact i-DE, Iberdrola Group Distributor

At i-DE, as part of the Iberdrola Group, we offer you different contact channels to resolve any questions or issues you may have.

We are here to assist you in Spanish, English, Basque, and Valencian.

i-DE WhatsApp for Outages and Service Interruptions

You can resolve your questions about outages and scheduled interruptions through our WhatsApp channel (900 924 014).

Online Form

For inquiries and complaints, we provide an online form. Here you can send us requests, make specific inquiries, or request certificates. In any case, we will respond as soon as possible.

i-DE Email

You can also contact us by email. Write to us at contacto@i-de.es and we will reply as quickly as possible.

i-DE Private Area

Through the i-DE Private Area, we offer our customers an exclusive platform that allows them to manage their supplies and stay in touch with us.

i-DE Free Customer Service Phone

The official free i-DE customer service number is: 900 171 171.

This channel is available 24 hours a day, 365 days a year to assist you in case of an outage or service interruption.

Iberdrola Group Whistleblowing Channel

Ethics and transparency are essential pillars of the Iberdrola Group. We promote both values. Therefore, we provide you with this whistleblowing form through which you can:

Report acts contrary to the law carried out by any Iberdrola Group professional.
Notify breaches by any Iberdrola Group professional of the Supplier Code of Ethics.

Documentation Required for Inquiries

To make the process faster, please note that we will request certain information depending on the type of inquiry or procedure.

The documentation required varies according to the following cases:

Supply Interruption

If you contact us about a supply interruption, we will ask for the NIF, CIF, or residence card of the contract holder to process your request quickly.

Connection Request File

To open or check a connection request file, you will need the file number and the first surname or company name of the holder.

Before making your inquiry, we recommend checking Do you need to open a connection request file?

Inspection File

If you have questions about an inspection file, you only need to provide the file number.

Meter Reading

If you want to submit your meter reading, we will need the NIF, CIF, or residence card number and the first surname of the contract holder.

We also recommend learning more about smart meters.